We’ll do our best to let you know where you stand
Prior to us commencing work, we are able to provide you an assessment on the extent of your repair request, what’s involved in accessing that area (normally from the in-side out) and what we feel are your best options should you decide to proceed.
During this stage, we can also provide you with approximations as to the hours required to perform the repair. Remember, a picture tells a thousand words and is usually the best way for us to determine approximate repair costs and any possible materials required – so make sure either yourself or your staff member takes photos of any damage immediately upon discovering it, ideally after inspection on pickup (take photos inflated please and photos from far and close so we can tell the exact area of damage on the castle and what needs to be done).
Sadly, at times we may suggest for you to de-commission the unit as the cost to fix may exceed the value of the unit – minimum inspection fees and call-out fee’s (if relevant) apply, however if we do the repair the inspection fee will not be charged.
Other possible cost considerations however, from the perspective when weighing up whether to repair or replace your inflatable may be;
– The inflatable is currently on your website
– Is on your insurance policy
– You have an upcoming booking
– The “total cost” of shipping a new one
– Or it’s just one of those units that makes money and you don’t want to see it go
Frequently asked questions (FAQs)
As our rates are $120 per hour, the minimum charge is $360 + call out fee (if applicable) along with additional material costs (if applicable), plus GST. Generally, most tasks tend to take about 3hrs to complete – depending on the severity and location of the damage and type of castle etc.
Yes, however we can give you approximations only. Photos which can be uploaded in the “contact us” section can assist in providing a more accurate approximation.
Yes. This can be done and arranged by you, to one of our two locations in Sydney, Ashfield or Padstow for both delivery and return.
We will advise you upon inspection and not begin the task. You will be charged an inspection fee of $100 plus additional call out costs (if applicable), plus GST.
Repairs can be completed inside 2 weeks, urgent repairs sooner – critical onsite call-outs may also be arranged. Once repairs are completed you must pick-up the equipment within a reasonable timeframe. This can be negotiated depending on the extent of repairs required.
No. In our experience incorrect or quick fix methods usually only result in further damage and can increase the difficulty of the repairs required as well as posing additional risk factors. Repairs should be carried out with industrial machines where possible along with the correct thread etc. No glue or heat welding application will exceed industrial sewing repairs in general – nothing beats a stitch.
We use high quality, marine grade UV stabilised thread – you can rest assured this stuff is tuff.
You can self-deliver your equipment to either Padstow or Ashfield within Sydney and pickup on completion. After-hours drop off and pick up can also be arranged.
Yes, we are fully mobile and can travel to onsite locations ranging from Batemans Bay to Port Macquarie and in some cases further. Additional call-out fees apply – see “contact us” page for distances and pricing.
Yes. All jumping castles or inflatable devices delivered to us or any at your site that we come to repair, need to be in a dry, hygienic and clean condition prior to us commencing work.
Cleaning and drying costs may be incurred otherwise at our standard repair rates or we may decline to work on the assignment, and you will be charged our inspection fee + delivery costs if applicable.
Yes, we can. Please contact us for a quote, we can make almost anything out of PVC including unusual or special requests.
